A column from Chairman Charlotte Lane
Filing a case with the PSC is simple
Filing a complaint with the Public Service Commission is easy.
You can take one of two routes.
The simplest is the informal complaint.
We receive thousands of these complaints yearly. We have an astonishing record of solving 97percent of these within 30 days.
If you have a problem with a utility, our first suggestion is to contact the company and try to resolve the situation.
If you can’t, then call our utility complaints number at (1 800) 642-8544.
We have multiple specialists – not artificial intelligence – who will discuss your problem and take details.
Those specialists will contact the utility to work out a resolution satisfactory to you both.
If that is unsuccessful, you then may choose to file a formal complaint.
This is a more complex process.
You access our website at www.psc.state.wv.us.
On the right-hand side of the screen, under “other areas of interest,” is a section called “assistance for consumers/file a complaint.”
Clicking on that will take you through a series of prompts to find a listing of the “formal complaint procedure.” Under this, you will be able to download a copy of “PSC Form 1.”
This simple, two-page form collects basic information, asks which utility is involved, and seeks details of your allegations.
We require this form be witnessed by a notary public. Please do not overlook this request when you are filing.
If a computer intimidates you, call our executive secretary’s office for a form at (304) 340-0300, or request one in writing by addressing a letter to the PSC executive secretary’s office, PO Box
812, Charleston, WV, 25323.
