CHARLESTON, WV – There is a new twist to an old phone scam and the Public Service Commission is cautioning utility customers to be on the alert. This latest version is particularly disturbing because the callers have enough specific information about your utility bill to make them sound more credible than ever.
In a recent example, an Appalachian Power Company customer in the Beckley area received a call in which the scammer claimed to represent the utility and threatened to shut off service if the customer didn’t pay the amount demanded. The caller insisted that the customer had to provide her bank debit card information and pay $778.09, the exact amount of the customer’s last bill, which she had paid a few weeks earlier.
